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Warehouse Solutions - Maintenance & Support
The Proactive Approach
Our unique approach to maintenance and support provides efficient and quick support and promotes continuous improvement for our clients.  We will not just focus on resolving technical support problems, but take a proactive role in preventing your system from encountering potential problems.  System performance reviews are conducting annually to  help you get the most out of your investment. 
Support Services Include:
  • Solution Center- 24/7 support provided by experts in RF Navigator application software, database management systems, operating systems, computer hardware, RF equipment and peripherals.
  • Preventive Maintenance Program- A weekly review of system operations pinpoints potential problems before they occur.  The review includes checks on Oracle and system performance, system resources, system logs, and UNIX/Windows and Oracle disk space.  This is an invaluable service that has saved clients substantial time, money and aggravation.
  • Annual On-Site Performance Review- Our system experts will visit your facility to evaluate system and user performance and determine more effective ways to utilize system functionality to meet your growing demands.
  • Research and Development- Our development team is constantly working to improve our solution to meet the future needs of our clients while maintaining its ease of use and supportability.
  • Free Upgrades to Future RF Navigator Releases- The most advanced technology is incorporated into RF Navigator annual releases.  These upgrades will help prepare your operations for the future.  It is our recommendation that our clients upgrade every 2-3 years to keep their operations up-to-date with the latest technology which will help protect their initial investment.
  • Users' Group Membership- Our clients have the opportunity to learn and network in a fun and casual environment among industry experts, peers and project managers.

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